TERMS AND CONDITIONS
WHAT TO EXPECT...
Initial consultation is free of charge, and held at my office in Radlett. Please feel free to bring invitations along that you have seen: loved or hated. Visual guides are really helpful to show me what you do and don’t like. All conversations are strictly confidential.
Our meeting will last up to an hour, and can take place during my office hours or in an evening. I will show you my portfolios of work, chat about your function and your child’s likes / dislikes & interests. I will then discuss and map out several proposed ideas and designs. I will cost these out for you while we are together. I will also talk you through the options for card stock and print finishes. Prices per invitation alter depending on final quantity ordered, the thickness and finish of card, and the size of the invite.
After our meeting I will email you a brief outline of everything discussed (proposed designs / agreed prices / time plan to work to) and will wait for you to confirm if you would like me to start designs for you.
FIRST PROOF / DESIGN FEE
Based on our conversations during our meeting, I will create bespoke designs for you. The first proof will be sent via email, within a fortnight of having received payment of the design fee. If you are printing your invitations with me, there are no further design fees after this. I am at your disposal, to make as many tweaks and redesigns as you need, and will help you brand your party. No more charges for my time.
There’s no obligation - if you decide not to take the process any further, that’s no problem and no hard feelings at all! Please note - after paying the design fee, you cannot then take the designs to be printed somewhere else before buying the rights for the designs. I can licence the designs to you for an agreed sum in addition to any sums already paid.
SECONDS PROOF / DEPOSIT
If you would like to commission me for the job, I will require a deposit which will be deducted off of the final balance when we go to print. The deposit is taken to cover my time and costs incurred while we finalise your design. It is likely that there will be multiple proofs emailed back & forth, until your invitation perfectly meets your vision. During this design stage, if you choose a more expensive design than originally envisaged, I will have to re-quote you for this, and it is possible that your cost per invite will change.
NB: If you change your mind, and no longer want to use me for your invitations, both the deposit and design fee are non-refundable and non-transferable and cannot be used as a credit note for other stationery items (eg. thank you cards / menus etc).
I will send you an excel spread sheet for you to start collating your guest list. While completing this, please be
mindful that all names & addresses will be printed exactly as you have supplied them - in regards to the spelling, spacing and grammar, so please check you are happy with the version that you supply me. Any reprints, will have to be paid for by you.
SIGN OFF FINAL PROOF / PAY BALANCE
I will email you a final proof, to check over before going to print. I will not send your order to print until you sign this off, via email. Please note it is your responsibility to proof read all the text and copy, including your guest list. I can’t accept returns due to typographical errors. Once you’ve signed the final proof, you accept responsibility for any errors.
The final balance is due before I send your order to print. Payment can be made via bank transfer (bank details will be on the invoice). RSVP Lucy is VAT registered. All prices exclude VAT.
Until the final balance has been paid: all designs remain the copyright and property of RSVP Lucy, in accordance with the Copyright, Designs and Patents Act 1988. Neither you, nor any third party, may copy any part of the design or reproduce any of the designs in any way without my permission.
BRANDING YOUR PARTY
Once you have paid the final balance, you own the copyright for all the designs: the artwork is yours to use! I will then
supply you with all the artwork, to be used by you and all of your other suppliers to make sure they have your logo, in the right format required, free of charge. I will take the hassle away for you, and make sure they have everything that they need.
FREE OF CHARGE
Once your invitations have gone to print, upon request, I can supply you with a jpeg / pdf of your invite - to be used as an ‘e-invite’ to send to guests overseas, or any last minute invites.
IF YOU JUST WANT E-INVITES, AND NOTHING PRINTED WITH RSVP LUCY?
Alternatively, I offer another package for design only / e-invites. A one-off fee is taken upfront, for initial designs. This includes 1 round of amends, and a final hi res file to be used as e-invites, and I will license the artwork to you, to be used by you and third parties. Any further tweaks / redesigns are available with a charge per rounds of amends.
You can see the quality of my work when you meet me, or I can send you samples in the post. I take a lot of pride in my work, and am an utter perfectionist. However, I have to make you aware of the following disclaimers when it comes to printing:
If mistakes are discovered after you have signed off the final proof, I have to charge for reprinting.
Please note that all computer screens are different, so the colours on your screen may be slightly different in shade when printed. Minor differences in colour, millimetres in size and positioning can sometimes happen, and do not constitute a fault or a refund.
My designs are printed with machines that use rollers: the paper can move a few millimetres left or right while printing. This is unavoidable. I will not give you a print job that is off centre, but there has to be an expected minor margin for movement when printing.
If your order is printed at different times or with different materials - there could be very slight variation in the colour. I can send you free of charge samples (hard copies) from past jobs, or bespoke samples can be ordered upon request, These take approx 10 business days to produce, and are to be paid for at a charge to be discussed depending on the specification of the job.
Please note due to the nature and process of digital foiling, there can be tiny specks of foil (residue) that appear on other areas of the invite. Tiny scratches can also sometimes occur on the foiled areas. The edges of the foil are not always 100% sharp and crisp. If you have concerns please ask to see a sample of foiling before ordering this process.
Thank you cards are printed on uncoated card. This has an intentional matt finish so that you can write on it without the ink smudging. If your invitations are printed with a coated / foiled finish) the colour will vary. This is due to the reflective properties of the paper, where the coated finish absorbs light and the shinier one reflects light. I do not recommend printing thank you cards on the same stock as the invites (ie. coated / foiled) as the ink will smudge when you try and write on them.
Please be aware that once your job has gone to print, it will not be economical to order “just an extra 1 or 2” at a later stage. I recommend you order enough spares at this stage of the process as the price per item when you order a small print run later on will need to be re-quoted for, and will be more expensive.
Please allow for up to 15 working days for completion of printing, calculated from receipt of payment of the final balance. Please keep this in mind regarding when you want to post your invites out (usually 8 weeks before the event). I will need your completed guest list at least 4 weeks before you want to post your invites out.
Your invitations and corresponding envelopes will be packaged separately. Postage stamps are not included.
Collection is from my office in Radlett.
You agree that RSVP Lucy can post images of the designs from your event on my social media channels and
website. Please let me know if you do NOT consent to usage of the images & wish to not be tagged on social media.
These terms and conditions may be updated from time to time.